  |
はてなキーワード: Activeとは
ロシアから西側企業がどんどん撤退しているのはご存じの通りだが、小売業に限ってはそうでもないらしい。なぜだろう。
15店舗を展開。3月に事業継続を表明し、ドイツ世論から叩かれる。
約300店舗を持つロシア最大の外資系企業(2016年当時)。一向に事業縮小を発表せず3月にフランスメディアから叩かれる。
Auchan, Total, Renault… L’embarras des entreprises françaises en Russie
下記Metro同様ロイター通信から名指しで批判。公式サイトにはウクライナ支援のページがあるのだが…
European chains Metro, SPAR still active in Ukraine, Russia | Reuters
どうも企業自体がロシア寄りらしく、ロシア事業に圧力をかけるならウクライナ事業を停止すると迫っている。
Metro : Statement on war in Ukraine | MarketScreener
唯一撤退表明をしている。かつてはサンクトペテルブルクに16店舗を展開していた。
言うて中国あたりがなりすます用に取得して住所が謎のマンションとかやろと思ったら本物でワロタ
[Registrant] Yahoo Japan Corporation
[Name Server] ns01.yahoo.co.jp
[Name Server] ns02.yahoo.co.jp
[Name Server] ns11.yahoo.co.jp
[Name Server] ns12.yahoo.co.jp
[Signing Key]
[登録年月日] 2008/08/29
[最終更新] 2020/09/01 01:05:08 (JST)
Contact Information: [公開連絡窓口]
[Name] Yahoo Japan Corporation
[Email] nic-admin@mail.yahoo.co.jp
[Web Page]
[郵便番号] 102-8282
[Postal Address] 1-3 Kioicho, Chiyoda-ku
[電話番号] 03-6898-8200
[FAX番号]
https://comemo.nikkei.com/n/n1c9103c81c79
もともとマイナポータルは日本を代表するITベンダーと通信キャリアの3社が開発したんだけど、大臣からの叱責を受け「ちゃんとお金を払うから直してよ」って見積もり依頼したところ「無理です。電子申請にはActive XかJavaを使うのが常識で、それを簡単にするなんてことは技術的に不可能です」と逃げ出されてしまった。国際的な通信網を運用したり、世界一のスパコンを組み上げるよりはずっと簡単なはずで、大臣の手厚いサポートで億単位の予算を用意したにも関わらず本当にケツを捲られた。これは役所の調達としては極めて珍しいことで、自分たちが納品したシステムが調達仕様書に定めた要件を実現できず、それが社会問題となって新聞に大きく載り、大臣が直接叱責するほどの大事件となって、それでも全く責任を取らずにケツを捲るというのは、日本を代表する一流企業の公共営業部隊が常識的にはやることではない。
たまたま並行して給付金オンライン申請で世間をお騒がせした「ぴったりサービス」の開発が走っていて、そちらでも同じ課題に直面することが分かっていたので、担当している別の日本を代表するSIベンダーさんと相談したところ「全く技術的な見通しは立たないんですけれども、やり方を一緒に考えてくれるのであれば何とかしましょう」と引き受けて下さったことで、何とか開発をスタートすることができた。
マイナンバー中枢システムはNTTコムなど「大手5社連合」が異例の落札、114億円で
https://xtech.nikkei.com/it/article/NEWS/20140331/547394/
NTTコミュニケーションズを代表とし、ほかにNTTデータと富士通、NEC、日立製作所が参加するコンソーシアムが落札した。
マイナポータルは、マイナンバーカードを保有する国民・外国人住民の利用者向け行政サービスとして位置付けられている。富士通を代表者とする国内ベンダー3社のコンソーシアムが、2014年12月から開発に着手している。
https://www.nttdata.com/jp/ja/case/2018/032801/
行政機関が保有する自身の個人情報の閲覧や、行政機関等から送信されるお知らせの確認などが行えるポータルサイト「マイナポータル」の運用が2017年1月よりスタートした。このマイナポータルにおいて同年7月より提供開始されているのが、電子申請サービス「ぴったりサービス」である。
アクティブヒアリングするプロのカウンセラー使ったら解決しそう (anond:20200721180526)
相談者が期待しているのは「解決」ではなくて
○ 「傾聴」の英語は「active hearing」
「傾聴」は英語で「active hearing」または「attentive hearing」です。「active hearing」は臨床心理学で「積極的傾聴」と呼ばれ、アメリカの心理学者カール・ロジャースが提唱した手法として知られています。
○ 傾聴：共感的理解
「共感的理解」とは「相手の視点、相手の立場に立ち、相手の気持ちや話の内容に共感しながら聴き入れることです。「共感する」という行いは相手にとって「話を聴いてくれている」「認めてくれている」という安心感を与えてくれます。
○ 傾聴：無条件の肯定的関心
「無条件の肯定的関心」とは、聴き手の私的な感情を取っ払い、無条件で肯定的に話を聴くことです。たとえ、話の内容に誤りや間違いがあっても、また社会的に反する内容であっても、否定をせず関心を持って聴く技法です。
○ 傾聴：自己一致
「自己一致」とは、聴き手自身の感情や意見も尊重し、相手の話で理解できない点がある時は内容を確認しながら、真摯な姿勢で話を聴いていくという技法です。分からない点をそのまま置き去りしてしまうと、相手に「私の話はそれほど重要ではない」と誤解を招いてしまうこともあるでしょう。質問と答えを確認する行程が加わりますが、相互理解はお互いに安心感を与えてくれます。
↓
↓
会社の福利厚生でカウンセラー使えたので試したけど、素晴らしいプロフェッショナル意識だなぁと思ったよ
カウンセラーの人を誘導してカウンセラーの人が不利になるような言質を取ろうとしたけど
カウンセラーの人はキレなかったかつ不快感を全然表に出さなかったよ
すごく感心した
↓
そんなのクレーマーに耐える接客業と同じで、 彼らはみんなが嫌がる人間の相手をすることで対価をもらうんだから、 逆キレしないことは最低限の技能だよ
[Domain Name] BANKSYEXHIBITION.JP
[Registrant] BIJUTSU SHUPPAN-SHA CO., LTD.
[Signing Key]
[有効期限] 2020/09/30
[最終更新] 2019/10/25 10:41:57 (JST)
Contact Information: [公開連絡窓口]
[名前] Whois情報公開代行サービス by お名前.com
[Name] Whois Privacy Protection Service by onamae.com
[Email] proxy@whoisprotectservice.com
[Web Page]
[郵便番号] 150-8512
桜丘町 26-1
26-1 Sakuragaoka-cho
[電話番号] +81.354562560
[FAX番号]
アクティブヒアリングするプロのカウンセラー使ったら解決しそう
相談者が期待しているのは「解決」ではなくて
「傾聴」は英語で「active hearing」または「attentive hearing」です。「active hearing」は臨床心理学で「積極的傾聴」と呼ばれ、アメリカの心理学者カール・ロジャースが提唱した手法として知られています。
「共感的理解」とは「相手の視点、相手の立場に立ち、相手の気持ちや話の内容に共感しながら聴き入れることです。「共感する」という行いは相手にとって「話を聴いてくれている」「認めてくれている」という安心感を与えてくれます。
「無条件の肯定的関心」とは、聴き手の私的な感情を取っ払い、無条件で肯定的に話を聴くことです。たとえ、話の内容に誤りや間違いがあっても、また社会的に反する内容であっても、否定をせず関心を持って聴く技法です。
「自己一致」とは、聴き手自身の感情や意見も尊重し、相手の話で理解できない点がある時は内容を確認しながら、真摯な姿勢で話を聴いていくという技法です。分からない点をそのまま置き去りしてしまうと、相手に「私の話はそれほど重要ではない」と誤解を招いてしまうこともあるでしょう。質問と答えを確認する行程が加わりますが、相互理解はお互いに安心感を与えてくれます。
はてブのホットエントリ(総合)で月内に数多く[あとで読む]タグを集めたエントリ
202あとで/2672users ブログ: 「平常に戻る」ことはない - イギリスNESTA(科学技術芸術国家基金)より | okuranagaimo.blogspot.com
144あとで/741users 電子情報学特論：Chromiumのアーキテクチャを解き明かす - Google スライド
142あとで/2292users 0403「NY感染体験記（未確定）」｜qanta｜note
132あとで/1569users イラスト図解！ これが新型コロナウイルス（SARS-CoV-2）だ｜ぬまがさワタリ｜note
124あとで/1229users [PDF]COVID-19への対策の概念 | 東北大学大学院医学系研究科・押谷仁
116あとで/578users API 設計ガイド | Cloud API | Google Cloud
116あとで/1677users 緊急事態宣言から3週間 流行状況はどう変わったか(忽那賢志) - 個人 - Yahoo!ニュース
114あとで/911users 米ジャズプレーヤーが解き明かす“J-POP”の正体、音楽的アイデンティティ（KAI-YOU Premium）
114あとで/609users Google Cloud Platform のトレーニングコース、ハンズオンを 1 か月間無料で提供 | Google Cloud Blog
111あとで/506users ドキュメント作成スキル向上を目指す人向けおすすめ記事まとめ - Qiita
106あとで/970users 月例マグコミマンガ大賞2020 - マッグガーデン / 2月期 入選「賢者の教室」朝野茶柱 | MAGCOMI
104あとで/668users 論文の読み方 / How to survey - Speaker Deck
103あとで/617users SPAのログイン認証のベストプラクティスがわからなかったのでわりと網羅的に研究してみた〜JWT or Session どっち？〜 - Qiita
102あとで/452users Git / GitHub を使用したチーム開発時のガイドラインを制定しました | Developers.IO
102あとで/1032users 「日本人は幻想を抱く」新型コロナと闘うウイルス学者の『情熱大陸』のドキュメントがすごい！（追記あり）(水島宏明) - 個人 - Yahoo!ニュース
100あとで/549users Mr. ベイエリア on Twitter: "自分は機械学習を学びたい全ての人類に（CourseraのAndrew Ngのコースをやった後に）Andrew NgのStanfordのCS229の講義を見ることをオススメしてるんですけど、その講義の2018年度バージョンが公開され… https://t.co/OUokFft3ea"
97あとで/600users 自宅で学ぼう！AWS 初学者向けの勉強方法 6ステップ！ | Amazon Web Services ブログ
96あとで/435users 文字コード再入門 ─ Unicodeでのサロゲートペア、結合文字、正規化、書記素クラスタを理解しよう！ - エンジニアHub｜若手Webエンジニアのキャリアを考える！
95あとで/406users “アカウント作成後すぐやるセキュリティ対策” 編を公開しました！- Monthly AWS Hands-on for Beginners 2020年4月号 | Amazon Web Services ブログ
94あとで/538users 大幅にリニューアルされた Next.js のチュートリアルをどこよりも早く全編和訳しました - Qiita
94あとで/1004users 「一生役に立つ」人に質問するときに覚えておきたい…とある大学の授業で配られた『質問の仕方』のスライド - Togetter
93あとで/1447users ヨーロッパでコロナに感染して入院した話 - にゃんぶろ
93あとで/782users これからは「一番最初に思い出してもらえるブランド」しか生き残れない｜池田紀行@トライバル｜note
92あとで/2071users 一人暮らしで新型コロナウイルスにかかった話｜RO｜note
88あとで/794users 見ずして死ねない日本の伝統建築10選
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86あとで/778users Gitでよく使用するコマンドをGIFアニメで解説 | コリス
85あとで/395users TypeScript 練習問題集 · GitHub
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We("developer") provides this app to users("you").
While providing our services, we recognize the importance of your privacy and carry out our activities in line with the applicable data protection regulation including the EU General Data Protection Regulation (“GDPR”) and other related laws.
This Privacy Policy aims to specify how we collect, use and disclose your personal data to provide you with the best level of our service.
We collect and process your personal data such as:
identity information including your Instagram username, Instagram full name, user ID, gender,
contact information including your phone number and e-mail address,
online identifiers including Identifier for Vendors (IDFV), Identifier for Advertisers (IDFA) and IP address,
visual information including your photo,
customer transaction information including your purchase history, payment details, subscription ID, transaction ID, subscription start and end date, receipt of subscription, version of Follower Check +,
behavioural information including your usage activity, language preference, how much time you have spent and your last active time in the Follower Check +,
marketing information including your push notification device token, information about the campaign (advertisement, Instagram phenomenon etc.) you come from, the ads you see in Follower Check +.
Collection Method of Your Personal Data
We collect your personal data in a number of ways, including:
directly from you via e-mail, telephone, mobile application, SMS, printed form and/or other electronic devices.
from publicly available sources of information,
from our own records of how you use Follower Check + services.
We collect, hold, use and disclose your personal data for the purposes including to:
provide you with a better and more personalized level of service,
review your requests, suggestions and complaints regarding our service,
fulfil contractual obligations to you and anyone involved in the process,
monitor metrics such as total number of visitors, traffic and demographic patterns,
show you ads that are more tailored to your interests.
identify and resolve errors, problems or bugs in our products and services,
meet legal and regulatory requirements including compliance with applicable law, respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements.
We collect and process your personal data on the following bases under the GDPR:
to comply with our contractual obligation (for example, providing you with our service),
to comply with our legal obligations,
because of our company’s legitimate interests which include the provision of our mobile application and/or relevant services, provided always that our legitimate interests are not outweighed by any prejudice or harm your rights and freedoms,
to establish, exercise or defend our legal claims before the courts, arbitrations, authorized data protection authorities or similar legal proceedings,
because you have explicitly given us your consent to process your personal data in that manner.
We will only provide you with marketing related information after you have, where legally required to do so, opted in to receive those communications and having provided the opportunity for you to opt out at any time.
Disclosure of Your Personal Data
We disclose your personal data
with our employees, other Follower Check + users, company executives, representatives, suppliers, service providers, business partners and solution partners for the purposes specified in Section 3,
with government and regulatory authorities and other organizations to meet legal and regulatory requirements, or to protect or defend our rights or property in accordance with applicable laws.
For the compliance with the GDPR, we ensure that our suppliers and business or solution partners whether they are located outside the EEA or not, takes appropriate technical and organizational security measures in accordance with applicable data protection laws and use it solely for the purposes specified by us.
Your Rights
If you are from the European Economic Area or in certain countries, you are also entitled (with some exceptions and restrictions) to:
Access: You have the right to request information about how we process your personal data and to obtain a copy of that personal data.
Rectification: You have the right to request the rectification of inaccurate personal data about you and for any incomplete personal information about you to be completed.
Objection: You have the right to object to the processing of your personal information, which is based on our legitimate interests (as described above).
Deletion: You can delete your account by using the corresponding functionality directly on the service.
Automated decision-making: You have the right to object a decision made about you that is based solely on automated processing if that decision produces legal or similarly significant effects concerning you.
Restriction: You have the right to ask us to restrict our processing of your personal data, so that we no longer process that personal data until the restriction is lifted.
Portability: You have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and to have that personal data transmitted to another organization in certain circumstances.
Complaint: You have a right to lodge a complaint with the authorized data protection authority if you have concerns about how we process your personal data. The data protection authority you can lodge a complaint with notably may be that of your habitual residence, where you work or where we are established.
You may, at any time, exercise any of the above rights, by contacting us via info@followcheckx.com together with a proof of your identity, i.e. a copy of your ID card, or passport, or any other valid identifying document.
In some cases, we may not be able to give you access to your personal data that we hold, if making such a disclosure would breach our legal obligations to our other customers or if prevented by any applicable law or regulation.
If you have provided your consent to the collection, processing and transfer of your personal data, you have the right to fully or partly withdraw your consent. To withdraw your consent please follow the opt-out links on any marketing message sent to you or contact us via info@followcheckx.com.
Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose(s) to which you originally consented unless there are compelling legitimate grounds for further processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
Collection of Children’s Personal Data
We attach great importance of protecting children’s privacy. Therefore, we make an effort to not collect personal data of any children under the age of 13. If you have any concerns about your child’s privacy with respect to our services, or if you believe that your child may have provided his/her personal data to us, please contact us using the details provided below. We ensure to delete such personal data from our records immediately.
Security of Your Personal Data
We take appropriate and reasonable technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal data.
Retention of Your Personal Data
We will only retain your personal data for as long as necessary to fulfil our collection purposes, including for the purposes of satisfying any legal, accounting, or reporting requirements, and where required for our company to provide services, until the end of the relevant retention period.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Upon expiry of the applicable retention period, we will securely delete, destroy or anonymize your personal data in accordance with applicable laws and regulations.
Links to Third Party Sites
Our mobile application includes links to other websites or apps whose privacy practices may differ from those of our companies. If you submit personal information to any of those sites, your information is governed by their Privacy Policies. We encourage you to carefully read the Privacy Policy of any website or app you visit.
Changes to our Privacy Policy
We reserve the right to update and change this Policy from time to time in order to reflect any changes to the way in which we process your personal data or changing legal requirements. Any changes we may make to our Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail or push notification. Please check back frequently to see any updates or changes to our Policy.
Contact us
If you have any questions or concerns about our privacy practices or would like to exercise any of the rights mentioned in this Privacy Policy, please contact us via info@followcheckx.com. You may also contact us by postal at our address stated above.
We("developer") provides this app to users("you").
While providing our services, we recognize the importance of your privacy and carry out our activities in line with the applicable data protection regulation including the EU General Data Protection Regulation (“GDPR”) and other related laws.
This Privacy Policy aims to specify how we collect, use and disclose your personal data to provide you with the best level of our service.
We collect and process your personal data such as:
identity information including your Instagram username, Instagram full name, user ID, gender,
contact information including your phone number and e-mail address,
online identifiers including Identifier for Vendors (IDFV), Identifier for Advertisers (IDFA) and IP address,
visual information including your photo,
customer transaction information including your purchase history, payment details, subscription ID, transaction ID, subscription start and end date, receipt of subscription, version of Follower Check +,
behavioural information including your usage activity, language preference, how much time you have spent and your last active time in the Follower Check +,
marketing information including your push notification device token, information about the campaign (advertisement, Instagram phenomenon etc.) you come from, the ads you see in Follower Check +.
Collection Method of Your Personal Data
We collect your personal data in a number of ways, including:
directly from you via e-mail, telephone, mobile application, SMS, printed form and/or other electronic devices.
from publicly available sources of information,
from our own records of how you use Follower Check + services.
We collect, hold, use and disclose your personal data for the purposes including to:
provide you with a better and more personalized level of service,
review your requests, suggestions and complaints regarding our service,
fulfil contractual obligations to you and anyone involved in the process,
monitor metrics such as total number of visitors, traffic and demographic patterns,
show you ads that are more tailored to your interests.
identify and resolve errors, problems or bugs in our products and services,
meet legal and regulatory requirements including compliance with applicable law, respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements.
We collect and process your personal data on the following bases under the GDPR:
to comply with our contractual obligation (for example, providing you with our service),
to comply with our legal obligations,
because of our company’s legitimate interests which include the provision of our mobile application and/or relevant services, provided always that our legitimate interests are not outweighed by any prejudice or harm your rights and freedoms,
to establish, exercise or defend our legal claims before the courts, arbitrations, authorized data protection authorities or similar legal proceedings,
because you have explicitly given us your consent to process your personal data in that manner.
We will only provide you with marketing related information after you have, where legally required to do so, opted in to receive those communications and having provided the opportunity for you to opt out at any time.
Disclosure of Your Personal Data
We disclose your personal data
with our employees, other Follower Check + users, company executives, representatives, suppliers, service providers, business partners and solution partners for the purposes specified in Section 3,
with government and regulatory authorities and other organizations to meet legal and regulatory requirements, or to protect or defend our rights or property in accordance with applicable laws.
For the compliance with the GDPR, we ensure that our suppliers and business or solution partners whether they are located outside the EEA or not, takes appropriate technical and organizational security measures in accordance with applicable data protection laws and use it solely for the purposes specified by us.
Your Rights
If you are from the European Economic Area or in certain countries, you are also entitled (with some exceptions and restrictions) to:
Access: You have the right to request information about how we process your personal data and to obtain a copy of that personal data.
Rectification: You have the right to request the rectification of inaccurate personal data about you and for any incomplete personal information about you to be completed.
Objection: You have the right to object to the processing of your personal information, which is based on our legitimate interests (as described above).
Deletion: You can delete your account by using the corresponding functionality directly on the service.
Automated decision-making: You have the right to object a decision made about you that is based solely on automated processing if that decision produces legal or similarly significant effects concerning you.
Restriction: You have the right to ask us to restrict our processing of your personal data, so that we no longer process that personal data until the restriction is lifted.
Portability: You have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and to have that personal data transmitted to another organization in certain circumstances.
Complaint: You have a right to lodge a complaint with the authorized data protection authority if you have concerns about how we process your personal data. The data protection authority you can lodge a complaint with notably may be that of your habitual residence, where you work or where we are established.
You may, at any time, exercise any of the above rights, by contacting us via info@followcheckx.com together with a proof of your identity, i.e. a copy of your ID card, or passport, or any other valid identifying document.
In some cases, we may not be able to give you access to your personal data that we hold, if making such a disclosure would breach our legal obligations to our other customers or if prevented by any applicable law or regulation.
If you have provided your consent to the collection, processing and transfer of your personal data, you have the right to fully or partly withdraw your consent. To withdraw your consent please follow the opt-out links on any marketing message sent to you or contact us via info@followcheckx.com.
Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose(s) to which you originally consented unless there are compelling legitimate grounds for further processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
Collection of Children’s Personal Data
We attach great importance of protecting children’s privacy. Therefore, we make an effort to not collect personal data of any children under the age of 13. If you have any concerns about your child’s privacy with respect to our services, or if you believe that your child may have provided his/her personal data to us, please contact us using the details provided below. We ensure to delete such personal data from our records immediately.
Security of Your Personal Data
We take appropriate and reasonable technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal data.
Retention of Your Personal Data
We will only retain your personal data for as long as necessary to fulfil our collection purposes, including for the purposes of satisfying any legal, accounting, or reporting requirements, and where required for our company to provide services, until the end of the relevant retention period.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Upon expiry of the applicable retention period, we will securely delete, destroy or anonymize your personal data in accordance with applicable laws and regulations.
Links to Third Party Sites
Our mobile application includes links to other websites or apps whose privacy practices may differ from those of our companies. If you submit personal information to any of those sites, your information is governed by their Privacy Policies. We encourage you to carefully read the Privacy Policy of any website or app you visit.
Changes to our Privacy Policy
We reserve the right to update and change this Policy from time to time in order to reflect any changes to the way in which we process your personal data or changing legal requirements. Any changes we may make to our Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail or push notification. Please check back frequently to see any updates or changes to our Policy.
Contact us
If you have any questions or concerns about our privacy practices or would like to exercise any of the rights mentioned in this Privacy Policy, please contact us via info@followcheckx.com. You may also contact us by postal at our address stated above.
金貰ってもいないのにカウンセラーなんぞやんねぇぞならそのままお伝えすれば
「傾聴」は英語で「active hearing」または「attentive hearing」です。「active hearing」は臨床心理学で「積極的傾聴」と呼ばれ、アメリカの心理学者カール・ロジャースが提唱した手法として知られています。
「共感的理解」とは「相手の視点、相手の立場に立ち、相手の気持ちや話の内容に共感しながら聴き入れることです。「共感する」という行いは相手にとって「話を聴いてくれている」「認めてくれている」という安心感を与えてくれます。
「無条件の肯定的関心」とは、聴き手の私的な感情を取っ払い、無条件で肯定的に話を聴くことです。たとえ、話の内容に誤りや間違いがあっても、また社会的に反する内容であっても、否定をせず関心を持って聴く技法です。
「自己一致」とは、聴き手自身の感情や意見も尊重し、相手の話で理解できない点がある時は内容を確認しながら、真摯な姿勢で話を聴いていくという技法です。分からない点をそのまま置き去りしてしまうと、相手に「私の話はそれほど重要ではない」と誤解を招いてしまうこともあるでしょう。質問と答えを確認する行程が加わりますが、相互理解はお互いに安心感を与えてくれます。
