ニューヨークタイムズのキャンセル手順(2015年)

はてな匿名ダイアリー

2018-06-11

■ニューヨークタイムズのキャンセル手順(2015年)

電子版のサブスクリプション解約に際して、ウェブで完結してるだけマシじゃね？と思ったのは、ニューヨークタイムズで以下の経験をしたことがあるから。

■1

解約のオンラインフォームがなくなってんだけどマジ？って問い合わせを送ったら来た自動返信

Thank you for contacting NYTimes.com Online Customer Care. We’re sorry to see that you’re considering canceling your digital subscription. An Account Management Specialist will need to speak with you to assist with your request. We hope you’ll reconsider and c all us at 1-877-698-5635 to reach a member of our Account Management Team. We are available to assist you from 7:30 a.m. to 9 p.m. Monday-Friday or 7:30 a.m. to 5 p.m. Saturday & Sunday (ET). Please reference this email when speaking with our Account Management team. If you prefer, we can call you. Please email us at unsubscribe@nytimes.com and provide your phone number and the best time to call you (including time zone). An Account Management team member will contact you to validate and process your request.

(電話してこい、なんならこっちからかけてもいいけど電話番号おしえろ。あと時差考えて都合のいい時間帯もな。って主旨)

■2

電話番号おしえたあとに来た人力回答っぽいメール

Thank you for contacting NYTimes.com. We have contacted our officers to contact you at the number provided. Do let us know if you need any additional assistance and we'll be happy to help. If there is anything else we can do to help you, please e-mail us at help@nytimes.com or call us at 1-800-591-9233 from 6 a.m. to midnight Monday-Friday and 6 a.m. to 5 p.m. Saturday & Sunday (ET). Your satisfaction is very important to us and we thank you for your business.

(担当者に電話するように言っといたから！)

■3

退会引き止めオファーメールが自動で配信されて来て

Thank you for contacting NYTimes.com. We’re sorry to see that you’re considering canceling your digital subscription. An Account Management Specialist will need to speak with you to assist with your request. We hope you’ll reconsider and accept our offer to continue your digital subscription and save 50% off for the next 26 weeks.

Please call us at 1-877-698-5635 to reach a member of our Account Management Team. We are available to assist you from 7:30 a.m. to 9 p.m. Monday-Friday or 7:30 a.m. to 5 p.m. Saturday & Sunday (ET). Please reference this email when speaking with our Account Management team.

(半年半額にするから考え直せよ、電話待ってるからな。っていう上記2の人力返信を台無しにする自動返信)

■4 解約しといたから

This email confirms the cancell ation of your New York Times subscription. We're sorry to see you go and hope we may be able to serve you again in the future. We would greatly appreciate hearing your feedback regarding your experience as a subscriber.　Would you take a moment to fill out a short survey?