I'm installing "Mathematica for Students" on my own home computer, but my license number doesn't be accepted.

The web site (https://register.wolfram.com/index.en.cgi) shows;
Wolfram Research Product Registration

Our system is unable to issue a password or process the registration for this license number.
Please contact Wolfram Research Customer Service, including your license number, name, address, and telephone number in your correspondence.
We apologize for this inconvenience.

I had tried instlling this software on a lab's computer 8 days ago.
But I have understood that I cannot install Mathematica on a lab computer, by your e-mail.
So I uninstalled Mathematica on lab's computer.


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